Refund and Returns Policy

We accept returns for items purchased from our online store within 14 days of delivery.

Eligibility Conditions:

Items must be in original packaging, with all accessories and documentation.
Items must be in unused and undamaged condition.
Proof of purchase must be provided.

Refund Policy

Products Damaged in Transit or Different from Description:

If the product arrives damaged or differs from the description on our website, we will provide a full refund.
We will require photographic evidence of the damage or discrepancy.

Late Deliveries:

If the product is delivered later than the specified timeframe, we will provide a full refund.
We will require proof of the specified delivery date.

Manufacturer Warranty:

All products sold on our website come with a full manufacturer warranty.
If a product fails within the warranty period due to a manufacturer defect, we will facilitate a replacement or repair through the manufacturer.

Return Process:

To initiate a return or refund, please follow these steps:

Contact our customer service team at [email protected] within the stated return period.
Provide your order number, proof of purchase, and a brief description of the reason for the return.
Follow the return instructions provided by our customer service team.

Exclusions:

The following items are not eligible for return:

Custom-made products
Perishable items
Software
Digital downloads

We reserve the right to refuse returns that do not meet the above eligibility conditions.

Shipping Costs:

Return shipping costs are the responsibility of the customer.
Shipping costs for damaged or late deliveries will be covered by us.

Timeframe for Refunds:

Refunds will be processed within 7 business days of receipt and approval of the returned item.
Refunds will be issued to the original payment method used for the purchase.

Questions:

If you have any questions about our Return and Refund Policy, please contact our customer service team at returns@mysavemall.com